Billing policy

Cancellation and refunds

Effective August 29, 2026. This policy applies to purchases from the Avenor operator identified at checkout.

Digital assets

Because digital assets can be copied immediately after delivery, completed purchases are normally final. This does not limit refunds required by law or the remedies below for a verified duplicate charge, failed delivery, materially inaccurate listing, or malicious file.

Before requesting a refund

Contact support within seven days of purchase and include the transaction identifier, listing, and a clear description of the issue. Do not send passwords or full payment-card numbers.

Technical failures and duplicate charges

Report a duplicate charge or an asset that cannot be delivered because of an Avenor technical error within seven days. After verification, Avenor will restore delivery, provide a corrected file from the creator, issue account credit, or refund the affected charge.

Creator disputes

Compatibility preferences, a change of mind, or failure to read disclosed requirements do not normally qualify. Avenor may hold the creator payout while a credible infringement, malware, chargeback, or materially inaccurate listing claim is investigated.

Billing contact

Send billing questions using the contact shown at checkout. Include the payment transaction identifier, but never send a password or full payment-card number.