Billing policy

Cancellation and refunds

Draft pending final seller details and legal review. Last updated July 15, 2026.

Trials

A trial does not require payment unless checkout clearly states otherwise. Trial access ends when its time or usage limit is reached and does not automatically become paid without an express checkout approval.

Subscriptions

You may cancel before the next renewal through the portal or payment provider. Cancellation normally leaves access available through the paid period. Partly used periods are not prorated except where required by law.

Technical failures and duplicate charges

Report a duplicate charge or a paid generation that fails because of an Avenor technical error within seven days. After verification, Avenor will rerun the affected workflow, credit the account, or refund the affected charge. This does not cover dissatisfaction with lawful, correctly delivered AI output or business results that were never guaranteed.

Managed services

Setup fees, milestone payments, and custom services follow the written service order shown before purchase. Mandatory consumer rights, where applicable, are not limited by this policy.